Refund policy

We want you to love your Glow Lab purchase. If something isn't right, here's how returns and refunds work.

Return Window
You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Hygiene Items
For hygiene reasons, facial masks and other single-use or skin-contact skincare items cannot be returned once opened, unless the item arrived defective or damaged.

Devices & Beauty Tech
Electronic devices (LED masks, RF devices, massagers, hair tools, and similar items) may be returned within 30 days if unused and in original packaging. If a device arrives defective or stops working under normal use within 30 days, we will offer a free replacement or full refund, including return shipping costs for defective items.

How to Start a Return
Email us with your order number and the reason for your return. We'll provide instructions and a return address. Please do not send items back without contacting us first.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective item.

Non-Returnable Items
Gift cards, opened hygiene/skincare items (unless defective), and items marked as final sale are not eligible for return.

Exchanges
The fastest way to get the item you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.